SHIPPING CHARGES & POLICY

All orders must be placed on The Family Storybox website.

Domestic Delivery: 

  • In within Peninsular Malaysia: A delivery charge of RM8.00 for the first 500g on all purchases.

  • For East Malaysia: A delivery charge of RM15.00 for the first 500g on all purchases.

 

For International Delivery:

  • Delivery charges depend on the weight of the package and the country of destination. You will see the shipping cost during CHECK OUT.

  • Please note your delivery may also be subject to custom charges, over which we have no control, and which must be borne by you.

 

For further inquiries, please contact us at thefamilystorybox@gmail.com.

Tracking Your Order 

  • The tracking number will be given via e-mail upon dispatch.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment received. You will receive another notification when your order has been shipped.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the content of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your parcel, please log in to the courier website to track the status of the shipment. Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund the amount spent on your order.

We deliver all orders using our standard packaging materials, packed carefully to ensure smooth delivery.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place order separately for each address.

Due to this pandemic, do expect some delay in your shipment. However, we will try our very best to speed up the process.

RETURN & EXCHANGE POLICY

No exchange/return of product is allowed unless the item you received is defective. Please snap a photo and email it to us at info@thefamilystorybox.com within 10 days  from the date you received the parcel so that we can arrange an exchange of the item.